Contest FAQ's

This Article Is For:

  • All users who have 'Promotions' permissions

  • This is applicable to all SoCast Themes

Outlined below are answers to some frequently asked questions regarding the new contesting system. If you don’t find an answer to your question, please reach out to the support desk.

  1. Does the new system require a new permission?

    1. Yes. SoCast can add this permission to Company Admins at request. Company Admins, can then give it to the staff users they see fit.

  2. Will The New Contesting System Affect My Existing/Currently Running Contests?

    1. No.

  3. Can I Use Both Contesting Systems At The Same Time?

    1. Technically yes, although we suggest finishing your currently running contests, and then switching to the new system.

  4. Will My Existing Saved WP Bakery Templates Be Available In The New System?

    1. Yes.

  5. Will I Still Be Able To Access Assets From My Old Contests?

    1. Yes. Your contest assets live in the media library, under the ‘Media’ tab.

  6. Do I Still Need To Add Contests To A Page With The Contest List Widget?

    1. Yes.

  7. Can I Still Download Entrant Info?

    1. No. This will be coming with Phase 2 enhancements.

  8. Can I Display Media (i.e Photo Entries) On The Front-End Of The Contest?

    1. No. This will be coming with Phase 2 enhancements.

  9. How Can Listeners Vote On Contest Entries?

    1. You’ll need to create a Poll, using our Poll system under Website > Content Elements > Polls

    2. Then insert the poll into the Contest design area

  10. Can I Delete A Contest Entry?

    1. No. This will be available with Phase 2 enhancements.

  11. Can I Use ‘Bulk Actions’ And Edit Or Remove Multiple Entries?

    1. No. This will be available with Phase 2 enhancements.

  12. How Do I Choose A Winner?

    1. You'll need to manually select a winner from the contest and contact them directly. There is no winner button to click, or option to display winners on the front-end of the website. These features will be coming with Phase 2 enhancements.

  13. Do Listeners Still Need To Sign-In/Sign-Up To Enter A Contest?

    1. Yes.

    2. Note: In the ‘Entry Options’ you will see a ‘Limitation’ for ‘Members Only’ even if you choose ‘No’ members will still be required to signup. This will become optional in our upcoming Phase 2 enhancements


Re-Creating Existing Contest Styles With The New System

 

How Do I Create A Media Submission Contest (i.e Photo Contest)?

  1. Our new system uses our ‘contact forms’ feature for media submissions.

  2. First you’ll need to go to Website > Content Elements > Contact Forms

  3. Create your contact form. We recommend naming it the same as your contest. Add the ‘media’ field as an option.

  4. Then go to Contests > All Contests > Create your contest, and in the ‘Entry Actions’ section choose ‘Submit a Form’.

  5. In the ‘Form’ drop-down choose the Contact Form you made earlier.

  6. Fill in the rest of the ‘Entry Action' details.

*This will work exactly the same as existing contact forms. Entries will be emailed to the email address included on the contact form.

How Do I Create A Sweepstakes Contest?

  1. First you’ll need to go to Website > Content Elements > Contact Forms

  2. Create your contact form. We recommend naming it the same as your contest. Add the ‘media’ field as an option.

  3. Then go to Contests > All Contests > Create your contest, and in the ‘Entry Actions’ section choose ‘Enter The Sweepstakes’.

  4. Fill in the rest of the ‘Entry Action' details.